Privacy policy

Last Updated: August 2026
Your trust matters to us.

At Khatie, we believe that just as we care about what goes into our products, we should care about how we handle your information.

This Privacy Policy explains what information we collect when you visit or shop on Khatie.com, how we use it, and how we keep it protected.

1. Information We Collect

When you browse our website, create an account, place an order, or contact us, we may collect information such as:

  • Your name

  • Mobile number

  • Email address

  • Billing and delivery address

  • Order and transaction details

  • Information you provide when contacting our support team

  • Website usage and device information, such as IP address, browser type, and pages visited

We collect only the information that is reasonably required to provide and improve our services.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders

  • Confirm and provide updates about your orders

  • Process payments and refunds

  • Respond to your questions and requests

  • Improve our products, website, and customer experience

  • Prevent fraud, misuse, and unauthorized activity

  • Send offers, updates, or marketing communications where permitted and where you have provided the required consent

We do not use your personal information for purposes unrelated to the services we provide unless permitted by applicable law or you have provided the necessary consent.

3. Payments

When you make a payment through our website, payment information may be processed by third-party payment providers.

Khatie does not need to store your complete card, UPI, or banking credentials to process an order. Payment providers handle payment information according to their own privacy and security practices.

4. Cookies & Similar Technologies

Khatie.com may use cookies and similar technologies to help the website function properly and to understand how visitors use our website.

Cookies may help us:

  • Remember your preferences

  • Keep your shopping experience smooth

  • Understand website traffic and performance

  • Improve our website and services

  • Provide relevant communications or advertising where applicable

You can manage or disable cookies through your browser settings, although some website features may not work properly as a result.

5. Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted service providers who help us operate our business, such as:

  • Payment and payment-processing providers

  • Delivery and logistics partners

  • Website and technology service providers

  • Customer-support and communication providers

  • Analytics and marketing service providers, where applicable

These parties receive only the information reasonably necessary for the service they provide.

We may also disclose information where required by law, regulation, legal process, or a lawful government request.

6. Keeping Your Information Safe

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no online system can be guaranteed to be completely secure. We continuously work to keep your information as safe as reasonably possible.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal or regulatory requirements.

When information is no longer required, we may delete or anonymize it, subject to applicable law.

8. Your Choices & Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

  • Request information about the personal data we process about you

  • Request correction of inaccurate information

  • Request deletion of personal information where applicable

  • Withdraw consent where processing is based on consent

  • Request information about how your personal data is being processed or shared

Where consent is the basis for processing, you may withdraw it. Withdrawal will not affect processing that was already lawfully carried out before the withdrawal.

To make a privacy-related request, contact us using the details below.

9. Marketing Communications

We may occasionally send you information about Khatie products, offers, launches, or updates where permitted by law and based on your preferences or consent.

You can opt out of promotional communications at any time by using the unsubscribe option provided or by contacting us.

You may still receive essential communications related to orders, payments, deliveries, or customer support.

10. Children's Privacy

Our website is intended for general consumers and is not directed specifically at children.

We do not knowingly collect personal information from children in circumstances where parental or lawful consent is required.

11. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other services.

Once you leave Khatie.com, the privacy practices of those third parties will apply. We encourage you to review their respective privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.

Whenever we make changes, we will publish the updated version on this page along with the revised Last Updated date.

13. Contact Khatie

If you have any questions, concerns, or requests regarding your personal information, we're here to help.

Email: contact@khatie.com
WhatsApp: +91 91959 33999

Address:
Vill- Samaya No. 1, (Rampur Narainpur),
Samya Kurmichak, Ghoshwari,
Patna, Bihar, India – 803306

Khatie

Pure Taste, Strong Health.