Terms of service

Last Updated: August 2026
Welcome to Khatie.

We’re here to bring honest ingredients, familiar flavours, and everyday goodness to your kitchen. By using our website or placing an order with us, you agree to the terms below.

1. Using Our Website

By accessing Khatie.com, you agree to use our website responsibly and only for lawful purposes.

You must not misuse the website, attempt to gain unauthorized access, or interfere with its normal operation.

2. Our Products

We make every effort to ensure that product names, descriptions, images, ingredients, pack sizes, prices, and other information displayed on our website are accurate.

Product appearance may vary slightly from images shown online. For food products, always check the product packaging, ingredients, nutritional information, and applicable dates before consumption.

3. Product Availability

All products are subject to availability. If an ordered product becomes unavailable, we may contact you regarding an alternative or refund, as applicable.

We reserve the right to update products, pack sizes, prices, offers, or availability when necessary.

4. Orders & Payments

When you place an order, you agree to provide accurate and complete information.

An order is considered confirmed once the payment/order confirmation is successfully received. We reserve the right to cancel an order in situations such as pricing errors, suspected fraudulent activity, product unavailability, or other genuine operational reasons.

Any applicable refund will be processed according to our Return & Refund Policy.

5. Pricing & Offers

Prices displayed on the website are subject to change without prior notice.

Promotional offers may have specific eligibility, validity, or usage conditions. Unless stated otherwise, offers cannot be combined with other promotions.

6. Shipping & Delivery

We aim to deliver your Khatie order safely and within the estimated delivery time shown at checkout.

Delivery timelines may vary due to location, courier availability, weather, holidays, or circumstances beyond our reasonable control.

Please ensure that your delivery address and contact details are correct when placing your order.

7. Returns & Refunds

Because Khatie products include food and consumable items, returns are generally not accepted once a product has been delivered or opened.

However, if you receive a damaged, tampered, incorrect, missing, defective, or materially different product, please contact us within the applicable period mentioned in our Return & Refund Policy.

Nothing in these terms is intended to limit any rights available to consumers under applicable law.

8. Intellectual Property

All content on the Khatie website—including our logo, brand name, product images, graphics, text, designs, and other creative material—belongs to Khatie or its respective rights holders.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without prior written permission.

9. Reviews & User Content

If you submit a review, feedback, photograph, or other content to Khatie, you agree that it should be genuine, lawful, and not misleading or offensive.

We may use submitted content for improving our services or for Khatie's marketing, subject to applicable law and permissions.

10. Third-Party Services

Our website may use third-party services such as payment gateways, delivery partners, analytics providers, or other service providers.

Their services may be subject to their own terms and policies.

11. Website Availability

We work hard to keep Khatie.com available and running smoothly. However, we cannot guarantee that the website will always be uninterrupted, error-free, or available at all times.

12. Limitation of Liability

To the extent permitted by applicable law, Khatie will not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, technical failures, natural events, or incorrect information provided by the customer.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

14. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our products, services, website, or applicable laws.

Any updated version will be published on this page with the revised effective date.

15. Contact Khatie

Have a question? We’re just a message away.

Email: contact@khatie.com
WhatsApp: +91 91959 33999

Address:
Vill- Samaya No. 1, (Rampur Narainpur),
Samya Kurmichak, Ghoshwari,
Patna, Bihar, India – 803306

Khatie

Pure Taste, Strong Health.