Refund policy

We believe in making it right.

At Khatie, we put care into every product that leaves our hands. If your order arrives damaged, incorrect, or not in the condition you expected, we’ll do our best to make it right.

When can I request a return or refund?

Since Khatie products are food and consumable items, we generally do not accept returns once a product has been delivered or opened.

However, you can contact us if you receive:

  • A damaged or tampered product

  • A wrong product

  • A missing item from your order

  • A product that is defective or not as described

Got a problem with your order?

Please reach out to us within 48 hours of delivery with your order number and clear photos/videos of the product and packaging.

Our team will review the issue and, where applicable, arrange a replacement or refund.

How will I receive my refund?

Once your refund is approved, it will be processed to your original payment method, wherever applicable. The time taken for the amount to reflect may vary depending on your bank or payment provider.

Order Cancellation

Need to cancel? No problem. You can request cancellation before your order is dispatched. Once dispatched, cancellation may not be possible.

A small note from Khatie

For the safety and freshness of our food, we cannot accept returns for products that have been opened, consumed, improperly stored, or damaged after delivery.

We're just a message away.

Have a concern? Tell us. We'll listen and help wherever we can.

Email: contact@khatie.com
WhatsApp: +91 91959 33999

Khatie — Pure Taste, Strong Health.